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IS SHIPPING FREE?
- YES WE HAVE A WORLDWILD SHIPPING
We proudly offer FREE worldwide shipping via ePacket or Priority Shipping with Royal Mail. Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. We are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region and the shipping option, the estimated delivery time is shown below. Please keep in mind that holidays or custom holds may delay the delivery time.
100% Guarantee: No matter where you live, you’re 100% sure to receive your package. If it ever gets lost, we will reship you a brand new one, or we will refund you.
The shipping time consists of two sections:
- Processing Time: Verification of order details, sourcing, quality checks, and packaging. All orders are dispatched from the manufacturer within 2 - 5 Days after the order is placed and the payment is received.
- Shipping Time: The time taken to arrive to destination after dispatch from our warehouses for Standard Shipping is 12-21 days
- Verification Time: If your billing information does not match with your shipping information, we may extend our processing time up to 5 days to protect our customers and Vootty. We will do our best to expedite this by contacting you to ensure there was no errors upon checkout.
At Vootty, we celebrate the art of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
Tracking your Order:
Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country. Please allow up to 2 - 3 working days for the tracking information to show.
Wrong Address Notice:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected]
if you believe you have provided an incorrect shipping address.
We will be responsible for the cost of return shipping. Please read the Return Policy
Please make sure to read our return policy carefully if you need any help contact us by contact page.
You have 14 days after you receive your product to make a return at your own cost, there will be no restocking fees . Read conditions below:
CANCELLATION OF AN ORDER:
When we try to deliver the goods to our customers as quickly as possible, we will prepare the shipment for shipment from the moment the customer places the order. For this reason, we cannot accept any cancellation requests after placing the order. Thanks for your understanding.
THE PRODUCT NEVER ARRIVED:
our estimate of the shipping time is between 12-21 days, not counting the preparation and shipping of the products which is between 2 to 5 days, so please if your products have not arrived max 26 days Please give it more time up to 30 days max as there are some situations we cannot control like weather, mail delays and customs. If your products have not arrived after 30 days, we will give you a 100% refund instantly.
DAMAGED ON ARRIVAL:
if your product arrived damaged, please take photos and videos and send them to our customer support at [email protected] After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
You have 14 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the amount. total per store credit so that you can reorder your new product.
CHANGE OF OPINION :
You have 14 days after receipt of your product to return it to us. if you want to process you need to contact us at:
[email protected]ootty.com will send you a return address, please keep in mind that we only accept returns for products that are not used, washed, and need to be in their original packaging.
If you wish to exchange your product, you have 14 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at:
[email protected] to help you with the process.
If you received the wrong product, you have 14 days to return it to us at your expense and we will give you a 100% refund.
If you need help you can contact us at:
[email protected] Mon - Fri 9 am to 5 pm
Cancellation / Return / Exchange Policy
Right of cancellation
You have the right to cancel this purchase within 24 Hours without stating a reason.
The cancellation period is 24 hours from the hour on which you purchase.
In order to exercise your right of cancellation, you will have to notify us of your decision to cancel the purchase by way of a clear declaration in written form (e.g. an email) to E-MAIL:
ADDRESS: 7 Coronation Road, Launches, London, United Kingdom, NW10 7PQ,
HOURS: Mon-Fri 9 am to 6 pm GMT
You can optionally use the attached sample cancellation form.
A timely dispatch of your cancellation notice within the cancellation period shall suffice to meet the cancellation deadline.
Once you have canceled this purchase, we are obligated to refund all payments received from you, including delivery costs (with the exception of additional costs as a result of you selecting a delivery option other than the lower-cost standard delivery option offered by us) without delay and latest within 24 hours of the hour on which we receive your notification regarding the contract cancellation. Unless otherwise agreed, we shall refund your payment using the same payment option you have used for the original transaction; you will not be charged with any fees for this refund. We are entitled to refuse to refund your payment until we have received your return shipment of the goods in question or proof of goods dispatch, whichever is the earlier occurrence.
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